Frequently Asked Questions
What kind of materials and tools do you use in your knitting?
My hats are made of 100% hand-dyed merino wool that’s incredibly soft to the touch, and produced by a family owned business that employs mostly women, and tries to give employment to people who have fewer opportunities than the average individual.
My Christmas Stockings are made of 100% wool. This wool is rustic and lightly processed, so it’s firm and scratchy - perfect for stockings to keep their shape when hung.
I buy my yarn from a handful of local businesses, my favorite is Coveted Yarn in Gloucester, MA.
Quality, handmade and hand-dyed yarn looks totally (altogether) different from factory made yarn. And since each dye-job comes out slightly different than the last, I’ll often buy colors in batches so your specific product has the same color throughout!
How do you create your unique knitwear designs?
I’ve put links to the patterns I used to give credit to the pattern-makers on each product page.They are also listed here:
How do I care for my handmade knits?
Hats should be spot cleaned only. Christmas Stockings should be hand-washed and laid flat to dry. In the off season Christmas Stockings should be stored in an airtight container or bag with a natural moth repellent (lavender and cedar scents naturally repel moths).
Is there a return policy?
Unfortunately, we do not accept returns, unless:
-your product is damaged
-you ordered a matching set and it doesn’t fit you child
If that is the case, I’m so sorry! Contact us within 14 days and we’ll make it right. The buyer is responsible for return shipping and 10% restocking fee for hats returned for sizing. There are no returns for custom hats or personalized Christmas Stockings.
What is the turnaround time for personalized knitwear?
Turnaround time depends on the time of year. If stockings are listed as in stock, the turnaround time can be as little as a week, but longer if multiple orders come in at once. If you want to know where I’m at in terms of turnaround time, shoot me an email!
I know you’ll personalize stockings with a name, but do you take requests for specific colors?
I do my best to keep a variety of color combinations up for sale, but due to high demand and the already-personalized nature of my stockings, I cannot fulfill all customization requests. That being said - you’re always welcome to inquire, and we may be able to work something out.
What percentage of sales goes toward supporting the Haven Project?
Twenty percent. If you buy a hat for $95, $19 goes to the haven project. $19 is enough to provide essentials such as a portable phone charger, or reliable transportation to and from employment.
Can you recreate my childhood christmas stocking to make for my spouse or child?
Depending on the stocking, I might be able to. Please contact me, turn around time for this project would be at least 2-3 months and the price would start at $165.
What do you use for shipping materials?
To reduce my carbon footprint, items are shipped in high quality, repurposed plastic shipping envelopes.
We went to high school together but I haven't talked to you in 15 years - would it be weird if I showed up at a pop up event or purchased something online?
Not at all! I’d love to make something for you!
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